Terms & Conditions

HausofWheels Terms and Conditions

At HausofWheels, we aim to provide efficient order processing and fulfilment. Once checkout is finalised, sales are considered final except where an approved cancellation, return, exchange, or other arrangement is expressly provided for below.

Australian Consumer Law: Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded, restricted or modified, including consumer guarantees under the Australian Consumer Law.

Shipping

Metro/CBD wheel-set freight starts from $220 for deliveries across Australia.

Remote, rural and oversize deliveries: Additional charges may apply. If a surcharge is required, we will contact you before shipping to confirm the total freight cost.

Shipping Insurance

Optional shipping insurance is available for an additional fee. It is not added automatically at checkout; contact HausofWheels before dispatch if you would like insurance quoted and arranged for your order.

Special Orders and Deposits

Made-to-order and special-order wheels are ordered specifically for the customer. Lead times are typically 12–16 weeks and are estimates rather than guaranteed delivery dates.

Deposits for special-order items are non-refundable for change-of-mind cancellations unless HausofWheels approves a cancellation under the terms below or the 120-day provision applies. This does not affect any rights or remedies available under the Australian Consumer Law.

Once an order has been submitted to the manufacturer, specifications cannot be modified unless HausofWheels and the manufacturer agree to the change.

If HausofWheels approves a customer-requested change-of-mind cancellation of a made-to-order or special-order purchase within the first 120 days, a 30% cancellation fee applies. If the order is still not ready after 120 days, the customer may request a full refund.

Please ensure all information supplied for a special order is accurate. HausofWheels is not responsible for errors caused solely by incorrect customer-provided specifications, subject always to rights that cannot be excluded under the Australian Consumer Law.

Approved Cancellations

If HausofWheels approves a customer-requested change-of-mind cancellation, a 30% cancellation fee will apply. This fee does not apply where the customer is entitled to a remedy under the Australian Consumer Law.

Contact HausofWheels as soon as possible for cancellation requests. For urgent requests, phone or text 0448 889 168 rather than relying on email alone.

We will make every effort to stop an order from progressing, but cancellation cannot be guaranteed once processing or shipping has begun. Approved cancellations, refunds, or credits will typically reflect within 5–10 business days, depending on your financial institution.

Returns and Exchanges

For authorised change-of-mind returns or exchanges, a 30% restocking fee applies. Brand-new, catalogue-spec wheels that are not special-order or custom items can be exchanged for another in-stock wheel, subject to the 30% restocking fee and any price difference. Return freight must be arranged by the customer.

Preordered, non-custom wheels can be swapped for an in-stock wheel for a flat fee of $300 plus any price difference where this is a customer-requested change of mind.

Once wheels have been test fitted, mounted, or balanced, they are not eligible for a change-of-mind return or refund. This does not affect any rights or remedies available under the Australian Consumer Law if the goods fail to meet an applicable consumer guarantee.

Inspection of Merchandise

Please inspect items for visible transit damage or missing parts as soon as reasonably practicable after delivery and notify HausofWheels and, where appropriate, the carrier promptly. Prompt notice helps us investigate and resolve transit-damage issues efficiently.

Some wheelsets may exhibit minor marring on the bottom of the barrel lip due to movement during transit. Any condition issue known before sale should be considered together with the product description and photos.

Signing for delivery, or a delay in identifying an issue, does not exclude any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Pricing and Product Availability

Pricing and availability are subject to change before an order is accepted, and product discontinuations may occur without prior notice. Special-order products are final for change-of-mind purposes, subject to the cancellation terms above and any rights under the Australian Consumer Law.

Fitment, Installation and Use

Customers are responsible for confirming wheel specifications and vehicle fitment before purchase, including PCD, width, offset, tyre size, centre bore or hub hardware, brake clearance, suspension and body clearance. Professional installation is recommended.

Where a product is sold for competition or off-road use, the customer is responsible for ensuring its use complies with applicable laws and manufacturer instructions.

To the maximum extent permitted by law, HausofWheels is not responsible for loss or damage caused by incorrect fitment, improper installation, misuse or use contrary to manufacturer instructions. Nothing in this clause limits any liability or consumer right that cannot lawfully be excluded.