Terms & Conditions

HausofWheels takes great pride in providing efficient order processing and fulfillment services. Our primary objective is to ensure a smooth and timely experience for our valued customers. While we continuously strive to enhance our customer service on a daily basis, we want to formally emphasize that once you accept and proceed with our checkout process until finalization, all sales are considered final.

It's important to note that deposits for special-order items are non-refundable, and no refunds or exchanges are offered for these customized products. Special orders are essentially tailored products or services that are not typically stocked by our company. Due to their unique nature, these orders are generally non-refundable, and once they have been submitted to the manufacturer, they cannot be canceled or modified. By placing a special order, customers explicitly agree to these terms and acknowledge that they will not be able to make any changes to the order after it has been placed. It is the responsibility of the customer to ensure the accuracy and completeness of all information provided for the special order prior to its placement. The company cannot be held liable for any errors in the special order resulting from customer-provided information.

In the event that an approved cancellation is granted, a 20% fee will be applicable. Likewise, authorized returns or exchanges will be subject to a 30% restocking fee. For brand-new catalog-spec wheels that are not special-order or custom in nature, customers may opt for an exchange with another in-stock wheel, subject to a 20% restocking fee along with any price differences. Return freight must be arranged by the customer. Preordered wheels that are not custom can be swapped for an in-stock wheel for a flat fee of $300, plus any price differences. It is important to note that once wheels have been mounted and balanced, they cannot be returned or refunded under any circumstances.

Should the need arise to cancel an order, customers are advised to contact our staff immediately during office hours. It is not advisable to assume that an email will be seen in time, as we receive a high volume of emails and messages on a daily basis. While we will make every effort to halt the progress of an order efficiently and swiftly, we cannot guarantee cancellation if it has already begun processing or has been shipped. Any approved cancellations, refunds, or credits will typically reflect on a statement within approximately 5-10 business days, depending on the customer's financial institution.

Upon receiving merchandise, it is of utmost importance for customers to thoroughly inspect all items for any damages or missing parts. This inspection should be conducted on the same day of package delivery. Failure to inspect and report damages on the day of delivery will render any claim incomplete and invalid. In the event that damages are discovered upon delivery, customers must immediately notify both the carrier driver and HausofWheels. It is the customer's responsibility to check all shipments for damages before signing for the product. Some wheelsets may exhibit minor marring on the bottom of the barrel lip due to movement during transit, despite the presence of protective cardboard. This is a normal occurrence and will not be visible once the wheels are mounted on a car. Any products signed for by the customer become their responsibility to file claims for damages.

Please be aware that pricing on all items is subject to change, and product discontinuations can occur without prior notice. We want to emphasize that all special orders are considered final and cannot be returned or exchanged. Additionally, it is crucial to note that our high-performance products are intended for off-road use only. HausofWheels holds no liability for any damages that may occur through the sales, installation, use, or misuse of the products we offer. Furthermore, due to the intricate paint process and handling procedures undertaken by manufacturers, it is not uncommon to find minute imperfections or tiny defects on select products, particularly