FAQs

At HausofWheels, we take pride in offering a diverse selection of genuine JDM wheels. The majority of our inventory is sourced directly from Japan, the birthplace of these beautiful wheels. When you purchase brand new wheels from us, rest assured that they will come with all the necessary paperwork and stickers, if applicable, to authenticate their origin.
For our range of used wheels, we have a team of experts who meticulously inspect each individual wheel. Our rigorous examination process ensures that only wheels meeting our high standards are made available for sale. We strive to deliver top-quality products to our valued customers, even when offering pre-owned options.
Choose HausofWheels for an authentic JDM wheel experience, backed by our commitment to quality and customer satisfaction.

HausofWheels is a unique shopping experience, combining the convenience of online ordering with the option to pick up your items at our Sydney warehouse in Hurstville.
Please be aware that pick up is exclusively available through scheduled appointments to ensure a smooth and efficient process.
Upon placing your order, you will receive an email notification containing the pick-up location details, and we will coordinate a suitable appointment time for you to collect your items.
HausofWheels Warehouse: Location: Sydney, Hurstville, NSW 2220
Our order pick-up hours are subject to availability, operating on a first-come, first-served basis. Weekdays [Monday to Friday]: 9:00am - 9:00pm Weekend [Saturday only]: 10:00am - 3:00pm
We appreciate your understanding and cooperation in adhering to our pick-up procedures. Thank you for choosing HausofWheels.

Sydney, Hurstville, NSW 2220

Our order pick-up hours are subject to availability, operating on a first-come, first-served basis. Weekdays [Monday to Friday]: 9:00am - 9:00pm Weekend [Saturday only]: 10:00am - 3:00pm

Shipping timeframes within Australia
At HausofWheels, we understand the importance of timely delivery. We take pride in providing you with a seamless shopping experience, ensuring that your orders are dispatched swiftly from our Sydney warehouse.
Here is an estimated delivery time frame for various locations within Australia:
- Sydney: 1-2 business days.
- Canberra: 3 business days.
- Melbourne: 3 business days.
- Adelaide: 5 business days.
- Brisbane: 3 business days.
- Hobart: 5-6 business days.
- Darwin: 7-8 business days.
- Perth: 7-8 business days.

Other area add 4 business days from State Capital City.

Efficient Postage and Reliable Tracking
At HausofWheels, we prioritize a seamless delivery experience for our valued customers across Australia. We understand the importance of keeping you informed every step of the way, which is why all our deliveries come with tracking numbers for your convenience.
When you order an in-stock product from us, rest assured that we will promptly provide you with a tracking number as soon as your item begins its journey from our warehouse in Sydney. This way, you can easily monitor the progress of your package and anticipate its timely arrival at your desired destination.
We believe that transparency and communication are essential in ensuring your satisfaction with our service. With our reliable tracking system, you can have peace of mind, knowing exactly where your order is and when it will reach you.
Trust HausofWheels to not only provide efficient postage but also to keep you informed at every stage of the delivery process. Your satisfaction is our top priority, and we are dedicated to delivering excellence with every shipment.

We prefer the following payment method to avoid any additional fees charged by payment providers

Bank Transfer to Westpac Account
Account name: HausofWheels
BSB: 032055
Account: 115362
Please use Order Number as payment reference.

At HausofWheels, our prices include GST and Import Duty if applicable, leaving no room for hidden charges. What you see is what you pay.
Every part purchase comes with a tax invoice. Simply request a copy, as we keep records of all transactions. We prioritize transparency and ensure your satisfaction throughout the process.

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