Refund policy

Returns:

We strongly recommend that everyone will consider their purchase carefully, as large variety of our numbers are made to order and shipped to customer specification and may come with charges to return them.

If for whatever reason you do change your mind and would like to return your order after delivery, we're happy to refund or exchange your purchase as long as it is unopened and in its original packaging (excluding made-to-order product). This option is available for 14 days after delivery and a 30% Restock/Cancellation Fee applies plus the shipping fee of the product and the booking returned to us. Unfortunately all of our Made-to-Order and Out-of-Stock items will incur a 30% Cancellation Fee unless the item has not been delivered within the 12-16 weeks range.

We will accept stocked items back even if you have opened the items to inspect them. You are entitled to a refund as long as you return your goods within 7 working days from the day of delivery. The goods must be in "as new" condition and returned in the original, undamaged packing. We do not accept used or installed products, whilst the items are in your possession you must take care of them and not use them. Please note we are not required to provide a refund if you change your mind, but we can issue a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it.
• is unsafe.
• is significantly different from the sample or description.
• doesn't do what we said it would, or what you asked for and can't be easily fixed.

We cannot refund/cancel your purchase if:

• You return your product without proof of purchase.
• The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged.
• The products were a special or customised order.
• The products were not originally purchased from us.
• The products was deemed defective without proof of professional installation.
• The products were damaged in freight and insurance was not purchased.
• A holding deposit was left for a specific product and/or order.

Please note all our items are wrapped up in bubble wrap and shipped out with a hard reinforced cardboard box however sometimes freight damage does occur due to freight Companies. We will not take responsibility for any freight damage that occurs during transportation, we highly recommend the buyer purchases freight insurance. Please contact us if you wish to purchase freight insurance with your order.