Shipping policy

In-stock items will be shipped out within two business days from when we receive payment. Depending on your location in Australia, estimated shipping length may take 2-5 business days. For regional areas may take from 2 weeks or longer. 

For Made-to-Order and Out-of-Stock items they will normally take 8-16 weeks until delivery, and for smaller items they may take 6-10 weeks, although this can be change based on various events that can impact out supply chain from production/moulding through to logistics and delivery. For a more accurate check for stock or estimated arrival time it will be best to contact us directly.

We do highly recommend customers to contact us through email directly in regards to inventory before you continue with your purchase. Refunds are NOT ACCEPTED for change of mind purchases, as you have agreed to the Terms & Conditions that you are potentially purchasing an item that is not immediately available. If you want to proceed and cancel your order, a 20% Cancellation Fee applies.

Please do keep in mind that sometimes we may ship out using a different courier than the service selected upon checkout. This may be due to reasons such as: costs higher than the customer has paid for, residential collection/delivery leading to hidden fees, insurance on parcel(s) and other reasons. Please do contact us if you have any concerns, and would prefer on a specific courier service provider and we may organise (additional fees may incur).