Shipping policy
HAUSOFWHEELS — SHIPPING AND DELIVERY POLICY
Last updated: 20 October 2026
1. GENERAL INFORMATION
HausofWheels supplies genuine Japanese performance wheels and wheel accessories throughout Australia, with international shipping available for selected brand-new wheel sets.
All prices are displayed in Australian dollars (AUD). Any tax charged is shown at checkout and on your order receipt. Contact us if you require an invoice.
Shipping costs and available delivery methods are shown at checkout.
2. AUSTRALIAN SHIPPING RATES
Our standard Australian metropolitan shipping rates for eligible orders are:
Standard Australian shipping is A$179 for new wheel sets without tyres, or A$269 for used wheel sets with tyres. Accessories ship free Australia-wide, including with any wheel purchase. Wheel-set shipping is calculated at checkout; charges from different wheel shipping profiles may combine.
The amount calculated at checkout is the applicable standard shipping charge for your order.
Regional, remote and oversized deliveries may require additional freight charges.
If an additional charge is required after an order has been placed, we will provide a revised quotation and request your approval before charging the additional amount or dispatching the affected order.
If you decline the additional freight quotation, you may cancel the affected order and receive a full refund of the amount paid for that order.
3. FREE HURSTVILLE PICKUP
Free local pickup is available for eligible products by prior appointment.
Collection is in Hurstville NSW. Pickup details are supplied after your appointment is confirmed.
Select "Pickup in store" during checkout where this option is available.
Collection timing depends on confirmed stock location, any required transfers and your appointment. No collection timeframe is guaranteed before confirmation.
Customers must wait for confirmation that their order is ready before travelling to the pickup location.
Pickup is by appointment only. Walk-in collections are not available.
Products requiring additional stock confirmation, special ordering or transfers cannot be collected until their availability and arrival have been confirmed.
4. INTERNATIONAL SHIPPING
International shipping is available for eligible brand-new wheel sets by enquiry and individual freight quotation.
Automatic international shipping rates are not currently available at checkout. Contact us before ordering to confirm destination eligibility, freight cost and estimated delivery time.
Used wheel sets and accessories are not eligible for international shipping.
International customers are responsible for applicable import duties, customs charges and local taxes, unless otherwise expressly agreed.
Delivery timeframes vary depending on destination, customs processing and carrier arrangements.
For destinations not available at checkout, please contact HausofWheels before ordering.
5. PROCESSING AND DISPATCH
In-stock items are generally prepared for dispatch within 1–2 business days after payment confirmation.
This is an estimate, not a guaranteed dispatch commitment.
Products marked "Enquire for Stock", "Pre-Order" or "Custom Order" require confirmation of availability and expected lead time.
Made-to-order wheels generally have an estimated lead time of 12–16 weeks, depending on the manufacturer and specification.
Manufacturing delays, freight disruptions, customs clearance and other circumstances may affect these estimates.
We will communicate significant changes to an order's expected fulfilment timeframe.
6. DELIVERY TIMEFRAMES
Australian metropolitan deliveries generally take approximately 2–5 business days after dispatch.
Regional and remote deliveries may take longer.
International delivery times vary by country and carrier.
All delivery estimates are indicative and may change due to circumstances outside our direct control.
Any rights relating to delayed supply under Australian Consumer Law remain unaffected.
7. COURIERS AND TRACKING
HausofWheels may use different reputable courier providers depending on parcel dimensions, destination and service availability.
Tracking information will be provided where available.
A change of courier does not remove any consumer rights or obligations applicable to the order.
8. SHIPPING INSURANCE
Additional freight insurance may be available on request.
Please contact us before dispatch if you would like an insurance quotation.
Purchasing optional insurance does not affect any rights or remedies available under Australian Consumer Law.
9. DAMAGED OR MISSING DELIVERIES
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, incomplete or incorrect, contact HausofWheels with your order number, photographs and a description of the issue.
Please retain the packaging where practical while the matter is investigated.
We will work with you and the carrier to investigate and provide any remedy required by applicable law.
Customers do not need to purchase optional shipping insurance to retain their statutory consumer rights.
10. RETURNS AND CANCELLATIONS
Change-of-mind returns, cancellations, deposits and special orders are governed by our Refund Policy and Terms & Conditions.
Nothing in this Shipping Policy excludes, restricts or modifies rights that cannot lawfully be excluded under Australian Consumer Law.
11. CONTACT
Email: hausofwheels2022@gmail.com
Website: https://hausofwheels.com